At trendvillas, we recognize that even the most meticulous shoppers may face occasions where their purchases don't meet expectations. To address this, we've crafted a flexible return policy with your satisfaction in mind. Here's what you need to know:   

Initiating a Return:   

You have up to 48 hours from receiving the item to request a return. For eligibility, the item must remain undamaged and free from wear and tear. Keep all tags, packaging, and invoices intact for a smooth return process.   

Easy Return Process:   

Starting a return is hassle-free. Submit a request via email to [email protected] within 48 hours or initiate a return through your personal page. Once we receive your request, clear instructions on the next steps will follow.   

Refund Policy:   

Our goal is your delight with every purchase. If a product falls short, our transparent refund policy comes into play:   

Processing Refunds:   

Upon receiving and inspecting the returned item, our team processes refunds within 5 to 7 days, crediting the refunded amount back to your original payment method.   

Quality Assurance:   

We can only issue a refund if the product meets our quality standards. Damage or wear and tear might prevent a refund. Our team thoroughly examines the item before proceeding, committed to simplifying the process with minimal hassle.   

Exchange Policy: 

Ensuring your complete satisfaction is our priority. Exchanges are facilitated only in cases where we've made an error. If you receive an incorrect, defective, or damaged item, we're ready to take immediate action to set things right upon your notification.   

To begin an exchange, reach out to our customer service team via email at [email protected], providing comprehensive details. Once the product is returned, our detailed quality assessment expedites the replacement process, enhancing your shopping experience with us.